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Unified Contact Center/Call Center


DABS has established single point contact through a Unified Contact Center at Kabul to receive all the complaints, service requests and suggestions from all the customers of DABS related to electricity services. The Call center is reachable via unified phone number 144. The Call Center staff serves the customers from 8.00AM to 11.00PM (15 hours) in all 7 days of week. All the calls received are recorded in the system and forward the complaints to the respective field staff for investigation and rectification. Following service requests are implemented at DABS UCC.

Giving information regarding the following issues:

Dealing with the technical and administrative problems with respect to technical conditions and technical processes:

While facing the following points, please dial 144