Unified Contact Center/Call Center
DABS has established single point contact through a Unified Contact Center at Kabul to receive all the complaints, service requests and suggestions from all the customers of DABS related to electricity services. The Call center is reachable via unified phone number 144. The Call Center staff serves the customers from 8.00AM to 11.00PM (15 hours) in all 7 days of week. All the calls received are recorded in the system and forward the complaints to the respective field staff for investigation and rectification. Following service requests are implemented at DABS UCC.
1. Technical Complaints
- Supply Related
- Billing Related
- Meter Related