This guideline is prepared based on Article# 7.2 of the Afghanistan Electricity Law which instructs, “To provide facilities to attract domestic and foreign investment in the area of energy services.” Also, Article# 8.6 of DABS’s Articles of Incorporation which states, “To construct, operate, and maintain infrastructure to provide customers of Sherkat with reliable, safe, and affordable services.” This guideline includes eight articles.
Objective: This guideline is enacted to regulate and standardize the electricity distribution process of DABS for registered businesses.
Terminology: Following terms are used in this guideline:
1. Application:An official request to be considered for a position or to be allowed to do or have something submitted to an authority, institution, or an organization.
2. Applicant: It is any customer who applies for electricity.
3. Inspection: It is an organized examination or official evaluation exercise. Inspection involves measurements, tests, and gauges applied to certain characteristics in regard to an industrial site. It is to check the feasibility of the project. If capacity is available, the connection will be granted.
4. Utility: It is a company in the electric power industry that engages in electricity generation and distribution of electricity for sale. Electrical utility industry is the provider of energy in Afghanistan.
5. Transformer: It is an electrical device that transfers electrical energy between two or more circuits through electromagnetic induction. It is used to increase/decrease the alternating voltages in electric power applications.
6. Meter: An electricity meter, electric meter, electrical meter, or energy meter is a device that measures the amount of electric energy consumed by a residence, a business, or an electrically powered device.
7. Electricity flow: It is the flow of electricity to the businesses. It is the process of switching on electricity to businesses.
8. Regulatory: An independent organization that regulates all the services of the utility.
Article 1: This guideline is enacted based on Article# 8.6 of DABS’s Articles of Incorporation and Article# 7.2 of the Afghanistan Electricity Law.
Article 2: The objective of this guideline is to regulate and standardize the electricity distribution process of DABS for registered businesses. Based on this article, DABS shall construct, operate, and maintain infrastructure to provide customers with reliable, safe, and affordable services in order to attract domestic and foreign investment.
Article 3: Eligible registered business which applies for electricity should provide DABS’s required documents.
Article 4: Procedures for obtaining electricity is in accordance with selling electricity to registered businesses guideline which is based on Article# 32.13 of the Afghanistan Electricity Law. The law is published on the official gazette on 15/02/1387. This procedure is developed in accordance to the Afghanistan Electricity Law which has 5 processes:
1. Submit application to the Electricity Department and await external site inspection: First,customer fills the application form referred to the Operations Directorate (OD) of DABS in order to request for new electricity connection. Second, OD of DABS refers the application to the Energy Control Department (ECD) of DABS. This department will assign its representatives to go with the customer to the site (Where the company is being built and new connection is asked for) and observe the site technically, (But, if the applicant is from provinces, then DABS will ask its related provincial directorate to put their comments on the technical eligibility of the site).
After the first technical inspection by ECD representative, ECD will share its technical comments with OD of DABS. After that, if the site is technically eligible for the electricity, all the documents (application and other approved papers) will be sent to the related provincial DABS directorate through a Maktoob (It can be sent via Afghan Post or the applicant will receive the Maktoob and submit it to the related provincial directorate). Then, the applicant must apply at the related provincial DABS directorate to receive the decree (Ahkam), and submit it to the Deputy Operations Directorate of provincial DABS.
This step must not exceed six business days.
2. Submit approved documents to DABS: The Deputy Operations Directorate of DABS submits all the approved documents to the Plan and Engineering Department of the provincial DABS directorate. The Plan and Engineering Department assigns representatives for survey and estimation. The representatives will go to the site with the applicant to inspect for the second time. After the second site inspection, if the applicant is awarded approval, a list of materials to be purchased will be given. Meanwhile, the applicant will also be asked to purchase transformer.
This step must not exceed seven business days.
3. Purchase transformer and carry out external works: The applicant starts purchasing the transformer and other required materials. The customer is free to purchase transformer from the market, but it should be according to DABS standards. The customer may purchase compact stations or select the indoor system.
Installation of the compact station must not exceed thirty business days. However, installation of indoor system must not exceed 60 business days.
4. Customer obtains approval for transformer, materials, and meter from DABS: After the transformer is purchased by the applicant, technical inspection of the transformer may take place and if it is according to standards; DABS will approve it. Here, DABS will carry out external works to check the station and transformer technically again. After the technical check is finished, administrative process starts and applicant must inform the dispatching central office and fix the disconnection time of overhead lines.
The dispatching central office will ascertain a specific time for dispatching and refer the applicant to the Imports Department. The department will prepare a payment tariff for commission, meter price, and other miscellaneous expenses. The applicant will have all the documents and pay the tariff at the nearest bank. After the transformer is purchased, before the installation, it will be conveyed to the laboratory for testing. Then, the applicant may start building the station or it may hire a contractor to build a transformer station with the standards provided by DABS. After the payment, applicant will refer to meter service department to check the meter. Then, the Rely Department will ascertain the meter coefficient to the applicant.
This step must not exceed six business days.
5. Receive meter installation, transfer connection approval and electricity flow: The Dispatching Central Office will determine the dispatching time.Now, the applicant will be referred to the technical team to connect the transformer as the dispatching time was specified by the dispatching central office. The technical team and applicant will go to the site to install the meter, connect the transformer and conduct a final checkup. Then the applicant’s signature, the signature of ascertained technical team to meter installation and other documents will be collected and submitted to the Product Determination Department to start the first meter reading and bill printing process. The electricity may start flowing to the site.
This step must not exceed three business days.
Article 5: The total number of procedures for obtaining electricity (filling application to electricity flow) must not exceed five and its duration must not exceed sixty business days.
Article 6: The utility may communicate its tariff rates, changes in tariff rates, and connection fees online. In order to inform the customers on current tariff, changes in tariff, and availability of transparency in the process, it is recommended that any change in tariff may be shared with the customers through website, text messages, and back page of the periodic electricity bill.
Article 7: To ensure the degree of reliability for getting electricity, the utility may have a statistics of the total duration and frequency of outages per customer a year. Also, it may post the System Average Interruption Duration Index (SAIDI) and System Average Interruption Frequency Index (SAIFI) on its website.
Article 8: The utility should provide quarterly report to the Electricity Regulation Authority. The regulatory may monitor and evaluate the utility’s services. The regulatory and the utility should always put their efforts jointly to provide better services and reduce costs of installation for the business consumers.