Welcome to DABS Website

DABS
 

FAQs(Frequently Asked Questions)


 
 

1.       I need a new meter, how do I get?

Visit relevant DABS Customer services center/DABS regional offices based on the area and talk to the reception.  You will be given a new connection form to fill, upon the submission of the form, an officer will be sent to assess the load demand in your premises who will advise on the type of meter needed for your premises. After the inspection, you will be given a customized bank teller to make payment after which you will be metered within a maximum of 2 days.

2.       What documents are required to get a new meter?

The following documents are required for getting new connection and the property owner presence is mandatory for all categories.

For Residential Customer:

·         Identification documents.

·         Property ownership documents

For Commercial Customer:

·         Identification documents.

·         Property ownership documents

·         Commercial License

For Industrial Customer:

·         Identification documents.

·         Property ownership documents

·         Industrial License

·         AISA (optional)

3.       How many meters are allowed in one property?

According to DABS policy, DABS will release only one meter for one property.

4.       If I build a block with several apartments then how many meters I can get?

If the building is built with separate apartments and is sold to individuals then DABS will issue individual meters for each apartment according to the terms and conditions of DABS policy and network and technical feasibility.

 

5.       My property is divided between my sons, Can they get separate meter?

Yes, they can get separate meter according to DABS policy they should provide individual property ownership documents with the copy of real property ownership document and also network and technical feasibility is mandatory

6.       How much do I pay for new meter processing?

There are some payments according to the DABS Energy Sales Policy like: Nonrefundable Fee, Meter Cost, Form Cost, Service Fee, Seal Cost, and Meter Box Cost. For further information please contact customer service center representative.

7.       Is the electricity bill depends on property ownership document?

No, electricity bill not depends on property ownership document. The bill only depends on the total energy consumption or usage during the cycle or period.

8.       How to get my bill, if not received?

Whenever the bill is not received, please visit your transformer station responsible person for duplicate bill or please call 144 for reissue of bill.

9.       Where I can pay my electricity bills?

Customers can pay electricity bills to all nationalized banks like Bakhtar Bank, Azizi Bank, Maiwand Bank, Mili Bank, Pashtanay Bank and Afghan United Bank.

10.   Where I can change my tariff and name?

Customer can visit near Customer services center and also bring a copy of your bill as well.

11.   What is 144?

144 is the unified contact center of DABS, where customer can call and register their complaint or can get information about below:

·         Billing complaints

·         Bill payments in bank

·         Tariff category information

·         Customer services and Breshna offices addresses

·         Load Shedding information

·         Information about name change, Tariff change and etc.

·         New meter and faulty meter information etc.

12.   What is an emergency?

An emergency relating to our utility networks is anything that threatens life, is dangerous or a potential health hazard, or when damage has been caused to part of utility infrastructure such as power lines, transformers, poles, towers, cable trench, meters and meter boxes etc. in these cases customer should call 144 for emergency situations.

13.   Whenever my fuse in burnt inside meter box, what to do?

Please visit your transformer station in charge or responsible person for resolving the issue. If still they are unable to solve complaint then please call 144.

14.   I have complaint about the site employee of DABS, How to register my complaint?

Whenever the employees of DABS in site, making issues about your legal work then please call 144 to register your complaint.

15.   My transformer station manager is not there when I visit the station?

While facing such issues, please contact 144 to register your complaint.

16.    In customer services center staff are not processing my complaint, now what should I do?

Please call 144 to register your complaint

17.   My area meter reader is not reading my meter and also not bringing my bill on time?

For such kind of issues please call 144 to register your complaint.

18.   My neighbor is using direct connection without meter and thefting electricity?

For such kind of issues please call 144 to register your complaint

19.   My meter box is giving electric shocks, what should I do?

Please visit your transformer station in charge or responsible person for resolving the issue. If still they are unable to solve complaint then please call 144.

20.   Our underground cable is burnt and I don’t have electricity, what to do?

 

Please visit your transformer station in charge or responsible person for resolving the issue. If still they are unable to solve complaint then please call 144.